Data Privacy Policy
This Privacy Policy explains how Narnia Slots collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We respect your privacy and set out below the types of information we gather, why we need it and how you can manage your data. Where applicable we use clear steps and contact options to help you exercise your privacy choices.
Types of data we collect
We collect information that is necessary to operate your account, provide services, meet regulatory checks and improve our platform. Collection may happen when you register, deposit, play, contact support or otherwise interact with the site.
Personal data
This includes name, date of birth, email address, telephone number, residential address and other identity details you provide during registration. Where account verification is required for withdrawals or bonus claims, we may collect identity documents and proof of address.
Technical data
We gather device and connection data such as IP address, browser type, operating system, device identifiers and logs of your activity on the site. This helps us keep the service secure, troubleshoot issues and optimise the mobile and desktop experience.
Transactional data
Transactional records include deposit and withdrawal history, payment method details, currency choices and bets or wagers placed. We store payment and transaction information to process payments, prevent fraud and handle disputes. We may retain partial payment details necessary for reconciliation; full card or banking credentials are handled by our payment processors.
How we use your information
Your information is used to create and manage your account, process deposits and withdrawals, verify identity, detect and prevent fraud, and comply with legal obligations. We also use data to communicate account notices, respond to support requests and provide optional marketing where you have consented. Aggregated and anonymised data may be used for analytics and product improvements.
Data protection practices
We use industry-standard technical and organisational measures to protect your data, including encryption in transit, secure access controls and regular security reviews. Access to personal information is limited to staff who need it to perform their duties. While we aim to keep data secure, no system is completely risk-free; please keep your login details safe and notify us of any suspected account issues.
Cookies and tracking technologies
We use cookies and similar tracking technologies to personalise your experience, remember preferences, analyse site usage and support advertising where permitted. You can manage cookie settings through your browser or device. Third-party services used for analytics or advertising may set their own cookies; their use is subject to their separate policies.
User rights
You have rights to access the personal information we hold about you, request corrections, ask for deletion, and withdraw consent for direct marketing. Some requests may be limited by legal or regulatory obligations, for example records we must retain for compliance or to resolve disputes.
Access, correction and deletion
To request access, corrections or deletion, contact [email protected]. We will verify your identity before responding and explain any limits to your request. If verification documents are on file for withdrawal purposes, those documents may be retained in accordance with our compliance obligations.
Information sharing and third parties
We may share information with payment processors, game providers, fraud prevention services and service providers who support our operations. We disclose information when required by law or to respond to legal requests. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after a change indicates acceptance of the revised policy, so please check this page regularly for updates.