Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time through live chat, email or phone for quick answers, verification help, deposit and withdrawal queries, or to report a problem. Available to players from Canada. We can also advise on promotions, bonus balance conditions and withdrawal steps.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat and email support for account-related issues and technical concerns |
| General enquiries | [email protected], for billing, verification and general questions |
| Affiliate enquiries | [email protected], partnership and marketing enquiries |
| Phone | +1 416 732 4891, phone support for account checks and urgent issues |
| Working hours | Mon-Fri, 09:00-18:00; weekend responses via email |
Contact by email
Email is the preferred method for detailed requests, account issues, or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up‑to‑date contact details, account ID, and any relevant attachments. Providing concise information helps us avoid delays and ensures a faster, accurate response from our support team.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues that require account checks, KYC review or payment investigations may take longer depending on the nature of the request. For urgent matters use live chat for fastest handling; email replies typically arrive within 24 hours on business days. Thank you for your patience.
Feedback
We’d love to hear your feedback, suggestions, or ideas to make our site better. Every message is read carefully by our team and used to improve features, promotions, and usability. Please share what you liked, what could be clearer, or any feature requests. Your input helps shape our updates and makes the site more useful for everyone.